Faq

Frequently asked questions

You can make a reservation:

–      By filling out the booking form on our website, on webpage which shows the apartment that you are interested in

–      On phone number: +381 61 309-21-00

–      e-mail: [email protected]

Your booking is not valid until the moment when you get a positive answer from us. If  you receive a positive answer for the apartment which you have chosen, you can consider your booking safe.

If you do not receive a reply to your request within 12 hours, please try contacting us by telephone:

+381 61 309-21-00; +381 600 900 307

The price is per apartment, not per person.

The price includes:

–      Bed linen

–      Towels

–      Utility connections and ongoing usage charges

–      Final clenaning

–      Free WI-FI

In a certain, very small percentage of cases, it can happen that due to force majeure (failure of electric network, problem with water supply or public drainage  system, etc.) we are not able to realize your valid booking. In this case it will be our obligation to find an adequate accommodation for you in the approximate location for the same or less price, which will not disrupt your visit to our town.

Payment for accommodation is made at the instance of entering the apartment.

If for any reason you wish to cancel your reservation, we kindly ask you to do it in time, or eventually the moment when you find out that you will not need the apartment. We will be glad to be your good host to your on some next occasion. For bookings paid in advance we reserve the right to the entire amount.

Our absolute right is to retain the whole amount paid if you leave the apartment some days earlier than planned. We hope you understand that your private reasons should not interfere with the quality of our business operation. We recommend that, if there is any possibility of shortening the period of stay in the apartment, you always make a booking for the period when you will need the apartment for sure, with possibility of extension. In this way you will avoid eventual misunderstandings with money return.

For all additional questions please contact us by e-mail: [email protected], or by telephone:

+381 61 309 21 00: +381 600 900 307

City Break Apartments